mitra Account & Payment FAQ

Opening an account on mitra takes about subject to verification. First, visit our website or download the mitra Android app and click "Open an account." Enter a username, email, password, and mobile number. We send a verification code to your email and phone — enter both to confirm.

Next, you complete identity verification (KYC) by uploading a photo of your national ID and a selfie holding that ID. This typically takes one to two hours to review during business hours. After approval, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). Once your deposit arrives, you can access all our games on mitra.

Click the "Forgot your password?" link on the mitra login page. Enter your email address. We send you a password-reset link immediately — check your email inbox and spam folder. Click the link, create a new password (at least 8 characters, mix of uppercase, lowercase, numbers, and symbols), and confirm it.

You can now log in with your new password. If you do not receive the reset email within a few minutes, contact our support team via live chat or email. We can verify your account and send a new reset link or assist with account recovery.

If you cannot log in to your mitra account or notice unfamiliar activity, do not try to log in repeatedly. Instead, contact our support team immediately via live chat (fastest response), email, or phone. Provide your username, email, and a mobile bankingef description of the issue.

We will verify your identity using your personal information and account details, then help you regain access or investigate the suspicious activity. If your password was compromised, we can reset it for you. During major holidays like Idul Fitri or Idul Adha, response times may be longer, so contact us as soon as you notice something unusual.

Withdrawal requests on mitra are typically reviewed within one to four business hours. The exact time depends on when you submit the request — withdrawals submitted during business hours (Monday to Friday, Jakarta time) are processed faster. Weekend and holiday requests are queued and processed the next business day.

Once approved, the funds are sent to your original payment method (local payment, online payment, e-wallet, mobile banking, local payment, online payment, or your bank account at e-wallet, mobile banking, local payment, online payment). E-wallet transfers usually arrive within subject to verification; bank transfers may take one to four hours. During peak times or national holidays, processing may take longer.

Yes, mitra accepts deposits and withdrawals via bank transfers from e-wallet, mobile banking, local payment, and online payment. When you choose a bank transfer, we provide you with a virtual account (VA) number. Transfer the exact amount to that VA — mitra processes the deposit automatically once the funds arrive, usually within one to four hours.

For withdrawals, we return funds to the bank account you used for your deposit. Bank transfers are secure and ideal if you prefer not to use e-wallets like e-wallet, mobile banking, or local payment. Make sure your account name matches your VA; if there is a mismatch, contact our support team for help.

Our weekly cashback is a promotional offer available to eligible mitra members. The exact percentage and terms are displayed in your account under "Promotions." Typically, cashback is calculated on your total activity during the promotion period and credited to your account as bonus balance or depositable funds.

Cashback offers change periodically, so check the Promotions section of your mitra account or app for current details. Some offers apply to specific game categories (such as football betting or live-dealer games) or have minimum activity requirements. Read the full terms before participation — they explain eligibility, calculation method, and any withdrawal conditions.

mitra offers betting on major football leagues and tournaments worldwide. We cover Liga 1 (Indonesia), Piala AFF, Piala Indonesia, Champions League, Premier League, La Liga, Serie A, Bundesliga, Ligue 1, and many others. We also list international tournaments such as the FIFA World Cup and continental championships.

Beyond football, we cover other major tournaments and sports markets including MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Our mitra platform updates odds and markets continuously as matches approach. You can browse all available markets on our website or Android app — search by league, team, or date.

You can contact mitra support through three channels: live chat (fastest), email, or phone. In the mitra app or website, click the support or help icon — usually a question mark or chat bubble. Start a live chat conversation with an agent in English or Indonesian. Most live-chat questions are answered within a few minutes during business hours.

Alternatively, email our support address (found in your account settings) with a detailed description of your issue. We respond to emails within one business day. For urgent account or payment issues, call our phone support line during office hours (Monday to Friday, Jakarta time). Always provide your username, email, and a clear description of the problem so we can help faster.